16:30 - 17:30
So you’ve had an incident. Restoring service is just the first step—your team should also be prepared to learn from incidents and outages. That learning comes from performing a review of the incident, also known as a post mortem. A successful post mortem process is based on a culture of honesty, learning and accountability. Practicing blameless post mortems can have widespread benefits that include improving your technical processes and culture. But the culture change needed for blamelessness and adopting a system of continuous learning can be incredibly challenging. In this talk, you will learn some best practices around post mortems/incident reviews to help your team and organization see incidents as a learning opportunity and not just a disruption in service.